I only accept new bookings within a certain service area, which will be displayed on littlezoomies.co.uk. Any bookings made for addresses outside of this service area will be declined.

Sometimes scheduling may permit me to accept one-off bookings or short blocks of pop-in visits/walks in places slightly outside of my normal service area. This is at my discretion and will depend on factors such as drive time, address accessibility and local traffic. Places of a greater distance may incur an additional travel fee.

I may need to change my service area from time to time, which unfortunately could mean that I need to discontinue recurring bookings within the old service area. As much notice as possible will be given in cases like this.

A meet and greet is required before any dog walking or pet care service begins. This allows me to get to know you and your pet, discuss their routines & requirements and ensure we’re a good fit for each other. There’s no charge payable for meet & greets and they usually take around 30 minutes.

Please note that a meet & greet does not guarantee that your booking request will be accepted. As Little Zoomies is my private business, I reserve the right to choose who I provide services to. You are also under no obligation to book with Little Zoomies after a meet & greet has taken place.

I won’t agree to carry out services in properties where the environment poses a risk to my health and safety, or where I am not confident in the level of animal welfare in the home.

I may also decline new bookings/cancel upcoming bookings in cases where a pet parent makes me feel uncomfortable, or if comments are made which aren’t relevant to pet care and/or feel inappropriate, unkind or disrespectful.

Please note that you must have a service start date in mind for walks/pop-ins before booking a meet & greet.

Payment is required in advance of your booking’s start date. 

Bookings made via the online scheduler are payable by card at the point of booking.

Bookings across multiple dates and recurring fees for dog walking slots will be invoiced to you and payable via bank transfer.

Late payment of invoices may result in future services being declined.

Pet parents with recurring bookings will be invoiced on a regular schedule of their choosing - weekly, fortnightly or monthly. Payment must be made for services in advance and invoices are payable via bank transfer.

If you need to cancel/amend any prepaid bookings, if more than 48 hours’ notice is given, you will be refunded the amount paid for services you’re cancelling or have this amount credited against your next invoice. Cancellations made for services happening within 48 hours will still be chargeable.

By agreeing to recurring billing, your regular time slot is reserved and cannot be booked by others. 

Please let me know as soon as possible if you wish to stop or pause your recurring service. At least 7 days’ notice is appreciated.

If you skip a booking, your slot will be opened up on the Little Zoomies online calendar for other pet parents to book that day.

If you do not use your recurring time slot for 3 consecutive weeks, I may advertise the slot as available to other pet parents. Whilst I will do my best to accommodate you if you rebook in the future, I can’t guarantee that the same day or time will still be available once the slot has been released.

If more than 50% of your recurring walks are cancelled within a month, or there is a pattern of cancellations made which seem to take advantage of the free cancellation timeframe, your reserved slot may be released to others.

I may need to cancel recurring walk agreements due to changes in service area, scheduling or other factors where it’s no longer possible for me to work with your pets. I will do my best to give you as much notice as possible in these circumstances but can’t assist you with finding alternative pet care.

For bookings of multiple pop-in visits in a block (e.g. holiday pet care), a deposit is required to secure your dates. 

A deposit may also apply for blocks of walks scheduled more than 2 weeks in advance outside of a recurring billing arrangement.

All deposits paid are non-refundable unless otherwise stated.

Refunds are not normally provided for missed services that fall outside the cancellation policy. Any refunds issued are at my discretion.

Refunds are arranged via bank transfer and will be processed within 3 working days. Please note that to receive a refund, you’ll need to provide your full name as it appears on your bank account, your bank account number and sort code. This information will only be used to arrange your refund and won’t be stored.

If you have a recurring service with Little Zoomies, I can apply a credit of equal value to your next bill if you prefer this to a bank transfer refund.

If for any reason you’re dissatisfied with the services provided, I welcome feedback and may waive the cancellation fee from any upcoming bookings you have scheduled. However, I will not provide refunds for services already carried out.

Walks or single pop-in visits cancelled with at least 48 hours' notice will not be charged. Cancellations made with less notice may be charged in full.

To cancel your booking, please send a message via WhatsApp to 07301 152 755.

If you are cancelling a series of pop-in visits or walks, any deposit paid to secure your booking will not be refundable. This is due to the dates being held for you, which often means that I’ve declined other opportunities.

If I need to cancel a service, I will provide as much notice as possible. 

Please understand that I am self-employed and have no employees to call upon if I’m injured, unwell or can’t complete the agreed service for any reason. I would always encourage pet parents to have a backup option for pet care wherever possible.

Any prepaid fees for services I’ve cancelled will be refunded or credited against a future booking.

Services usually carry on as normal. Pet parents will always be notified in advance if their booking is impacted by a bank holiday break.

If you don’t need your usual services on a bank holiday, please make this known as soon as possible.

There is no additional fee for bank holiday bookings.

No Little Zoomies services are available on 25th December, 26th December or 1st January.